Z
When to choose Zammad
- Open-source with genuinely modern UI
- Email, chat, Twitter, Facebook, phone in one place
- AGPL licensed — truly free
Zammad vs TOPdesk
Choosing between Zammad and TOPdesk? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
Open-sourceModern UISelf-hostedITSMEuropeanHigher education
T
When to choose TOPdesk
- European ITSM leader
- Strong in higher education
- ITIL-compliant
- ESM features
Key differences between Zammad and TOPdesk
| Factor | Zammad | TOPdesk |
|---|---|---|
| Best fit | small teams and budget-conscious organizations | enterprise and mid-market teams |
| Starting price | From $5/agent/mo | Custom pricing |
| G2-style rating | 4.6/5 | 4.3/5 |
| Main focus | ticket management, collaboration, and support operations | ITSM workflows, service requests, and asset-related support |
| Category | free | itsm, enterprise |
Zammad limitations
- Self-hosting requires Linux skills
- Cloud version is pricier
- PostgreSQL-only from v7
TOPdesk limitations
- Complex setup
- Less known outside Europe
- UI not as modern
Switching from Zammad to TOPdesk or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.