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When to choose Zammad
- Open-source with genuinely modern UI
- Email, chat, Twitter, Facebook, phone in one place
- AGPL licensed — truly free
Zammad vs Thulium
Choosing between Zammad and Thulium? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
Open-sourceModern UISelf-hostedContact centerVoiceCEE
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When to choose Thulium
- Omnichannel contact center
- Strong telephony
- Popular in Central/Eastern Europe
Key differences between Zammad and Thulium
| Factor | Zammad | Thulium |
|---|---|---|
| Best fit | small teams and budget-conscious organizations | small and mid-sized support teams |
| Starting price | From $5/agent/mo | Custom pricing |
| G2-style rating | 4.6/5 | 4.6/5 |
| Main focus | ticket management, collaboration, and support operations | ticket management, collaboration, and support operations |
| Category | free | mid |
Zammad limitations
- Self-hosting requires Linux skills
- Cloud version is pricier
- PostgreSQL-only from v7
Thulium limitations
- Limited presence outside CEE
- Less AI than modern tools
Switching from Zammad to Thulium or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.