Z
When to choose Zammad
- Open-source with genuinely modern UI
- Email, chat, Twitter, Facebook, phone in one place
- AGPL licensed — truly free
Zammad vs TeamworkDesk
Choosing between Zammad and TeamworkDesk? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
Open-sourceModern UISelf-hostedEmailProjectsCollaboration
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When to choose TeamworkDesk
- Integrates with Teamwork Projects
- Clean interface
- Shared inboxes
Key differences between Zammad and TeamworkDesk
| Factor | Zammad | TeamworkDesk |
|---|---|---|
| Best fit | small teams and budget-conscious organizations | small and mid-sized support teams |
| Starting price | From $5/agent/mo | From $15/agent/mo |
| G2-style rating | 4.6/5 | 4.5/5 |
| Main focus | ticket management, collaboration, and support operations | AI-assisted support and automation |
| Category | free | smb |
Zammad limitations
- Self-hosting requires Linux skills
- Cloud version is pricier
- PostgreSQL-only from v7
TeamworkDesk limitations
- Standalone weaker than dedicated helpdesks
- Best only if using Teamwork
Switching from Zammad to TeamworkDesk or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.