Z
When to choose Zammad
- Open-source with genuinely modern UI
- Email, chat, Twitter, Facebook, phone in one place
- AGPL licensed — truly free
Zammad vs Ivanti
Choosing between Zammad and Ivanti? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
Open-sourceModern UISelf-hostedITSMEnterpriseEndpoint
I
When to choose Ivanti
- Enterprise ITSM
- Strong endpoint management
- Good for hybrid IT
- 40k+ customers
Key differences between Zammad and Ivanti
| Factor | Zammad | Ivanti |
|---|---|---|
| Best fit | small teams and budget-conscious organizations | enterprise and mid-market teams |
| Starting price | From $5/agent/mo | Custom pricing |
| G2-style rating | 4.6/5 | 4.2/5 |
| Main focus | ticket management, collaboration, and support operations | ITSM workflows, service requests, and asset-related support |
| Category | free | itsm, enterprise |
Zammad limitations
- Self-hosting requires Linux skills
- Cloud version is pricier
- PostgreSQL-only from v7
Ivanti limitations
- Complex implementation
- Legacy feel in some modules
- Expensive
Switching from Zammad to Ivanti or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.