Z
When to choose Zammad
- Open-source with genuinely modern UI
- Email, chat, Twitter, Facebook, phone in one place
- AGPL licensed — truly free
Zammad vs HelpShift
Choosing between Zammad and HelpShift? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
Open-sourceModern UISelf-hostedMobileGamingSDK
H
When to choose HelpShift
- In-app support for mobile
- Strong for gaming
- SDK-based integration
Key differences between Zammad and HelpShift
| Factor | Zammad | HelpShift |
|---|---|---|
| Best fit | small teams and budget-conscious organizations | SaaS and product-led support teams |
| Starting price | From $5/agent/mo | Custom pricing |
| G2-style rating | 4.6/5 | 4.4/5 |
| Main focus | ticket management, collaboration, and support operations | ticket management, collaboration, and support operations |
| Category | free | saas |
Zammad limitations
- Self-hosting requires Linux skills
- Cloud version is pricier
- PostgreSQL-only from v7
HelpShift limitations
- Niche mobile focus
- Complex SDK integration
- Not for non-mobile
Switching from Zammad to HelpShift or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.