Z
When to choose Zammad
- Open-source with genuinely modern UI
- Email, chat, Twitter, Facebook, phone in one place
- AGPL licensed — truly free
Zammad vs eGain
Choosing between Zammad and eGain? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
Open-sourceModern UISelf-hostedEnterpriseAIOmnichannel
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When to choose eGain
- Enterprise omnichannel
- Strong knowledge management
- AI-first since late 1990s
Key differences between Zammad and eGain
| Factor | Zammad | eGain |
|---|---|---|
| Best fit | small teams and budget-conscious organizations | enterprise and mid-market teams |
| Starting price | From $5/agent/mo | Custom pricing |
| G2-style rating | 4.6/5 | 4.2/5 |
| Main focus | ticket management, collaboration, and support operations | AI-assisted support and automation |
| Category | free | enterprise |
Zammad limitations
- Self-hosting requires Linux skills
- Cloud version is pricier
- PostgreSQL-only from v7
eGain limitations
- Complex implementation
- Legacy feel
- Not for SMBs
Switching from Zammad to eGain or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.