Z
When to choose Zammad
- Open-source with genuinely modern UI
- Email, chat, Twitter, Facebook, phone in one place
- AGPL licensed — truly free
Zammad vs eDesk
Choosing between Zammad and eDesk? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
Open-sourceModern UISelf-hostedMarketplaceAmazonShopify
e
When to choose eDesk
- Designed for ecom marketplaces
- Amazon, eBay, Shopify native
- Smart inbox
Key differences between Zammad and eDesk
| Factor | Zammad | eDesk |
|---|---|---|
| Best fit | small teams and budget-conscious organizations | ecommerce and retail support teams |
| Starting price | From $5/agent/mo | From $79/agent/mo |
| G2-style rating | 4.6/5 | 4.4/5 |
| Main focus | ticket management, collaboration, and support operations | commerce-focused support workflows and order context |
| Category | free | ecom |
Zammad limitations
- Self-hosting requires Linux skills
- Cloud version is pricier
- PostgreSQL-only from v7
eDesk limitations
- Marketplace-focused (less useful for general support)
- Can be expensive
Switching from Zammad to eDesk or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.