Z
When to choose Zammad
- Open-source with genuinely modern UI
- Email, chat, Twitter, Facebook, phone in one place
- AGPL licensed — truly free
Zammad vs Deskpro
Choosing between Zammad and Deskpro? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
Open-sourceModern UISelf-hostedOn-premiseFlexibleCompliance
D
When to choose Deskpro
- On-premise and cloud options
- Highly flexible
- Good for compliance sectors
Key differences between Zammad and Deskpro
| Factor | Zammad | Deskpro |
|---|---|---|
| Best fit | small teams and budget-conscious organizations | IT and internal service teams |
| Starting price | From $5/agent/mo | From $29/agent/mo |
| G2-style rating | 4.6/5 | 4.3/5 |
| Main focus | ticket management, collaboration, and support operations | ITSM workflows, service requests, and asset-related support |
| Category | free | smb, itsm |
Zammad limitations
- Self-hosting requires Linux skills
- Cloud version is pricier
- PostgreSQL-only from v7
Deskpro limitations
- UI is dated
- Smaller community
- Less AI than modern tools
Switching from Zammad to Deskpro or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.