Z
When to choose Zammad
- Open-source with genuinely modern UI
- Email, chat, Twitter, Facebook, phone in one place
- AGPL licensed — truly free
Zammad vs Accelo
Choosing between Zammad and Accelo? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
Open-sourceModern UISelf-hostedProfessional servicesPSAClient mgmt
A
When to choose Accelo
- Client work management
- Great for professional services
- Project plus ticket in one
Key differences between Zammad and Accelo
| Factor | Zammad | Accelo |
|---|---|---|
| Best fit | small teams and budget-conscious organizations | small and mid-sized support teams |
| Starting price | From $5/agent/mo | From $24/agent/mo |
| G2-style rating | 4.6/5 | 4.4/5 |
| Main focus | ticket management, collaboration, and support operations | ticket management, collaboration, and support operations |
| Category | free | mid |
Zammad limitations
- Self-hosting requires Linux skills
- Cloud version is pricier
- PostgreSQL-only from v7
Accelo limitations
- Steep learning curve
- More PSA than pure helpdesk
Switching from Zammad to Accelo or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.