T
When to choose Trengo
- True omnichannel: WhatsApp Business, Instagram, voice, email in one inbox
- Strong in European market
- Flowbot automation
Trengo vs Zammad
Choosing between Trengo and Zammad? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
OmnichannelWhatsAppSocialOpen-sourceModern UISelf-hosted
Z
When to choose Zammad
- Open-source with genuinely modern UI
- Email, chat, Twitter, Facebook, phone in one place
- AGPL licensed — truly free
Key differences between Trengo and Zammad
| Factor | Trengo | Zammad |
|---|---|---|
| Best fit | small and mid-sized support teams | small teams and budget-conscious organizations |
| Starting price | From $15/agent/mo | From $5/agent/mo |
| G2-style rating | 4.5/5 | 4.6/5 |
| Main focus | omnichannel customer conversations | ticket management, collaboration, and support operations |
| Category | smb, mid | free |
Trengo limitations
- Pricing adds up at scale
- Some integrations less mature than Zendesk
Zammad limitations
- Self-hosting requires Linux skills
- Cloud version is pricier
- PostgreSQL-only from v7
Switching from Trengo to Zammad or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.