T
When to choose Trengo
- True omnichannel: WhatsApp Business, Instagram, voice, email in one inbox
- Strong in European market
- Flowbot automation
Trengo vs Vivantio
Choosing between Trengo and Vivantio? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
OmnichannelWhatsAppSocialB2BESMITSM
V
When to choose Vivantio
- B2B customer service focus
- Flexible
- ESM capabilities
Key differences between Trengo and Vivantio
| Factor | Trengo | Vivantio |
|---|---|---|
| Best fit | small and mid-sized support teams | small and mid-sized support teams |
| Starting price | From $15/agent/mo | From $42/agent/mo |
| G2-style rating | 4.5/5 | 4.3/5 |
| Main focus | omnichannel customer conversations | ticket management, collaboration, and support operations |
| Category | smb, mid | mid |
Trengo limitations
- Pricing adds up at scale
- Some integrations less mature than Zendesk
Vivantio limitations
- Learning curve
- Less known
- UI is dated
Switching from Trengo to Vivantio or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.