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When to choose Trengo
- True omnichannel: WhatsApp Business, Instagram, voice, email in one inbox
- Strong in European market
- Flowbot automation
Trengo vs TOPdesk
Choosing between Trengo and TOPdesk? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
OmnichannelWhatsAppSocialITSMEuropeanHigher education
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When to choose TOPdesk
- European ITSM leader
- Strong in higher education
- ITIL-compliant
- ESM features
Key differences between Trengo and TOPdesk
| Factor | Trengo | TOPdesk |
|---|---|---|
| Best fit | small and mid-sized support teams | enterprise and mid-market teams |
| Starting price | From $15/agent/mo | Custom pricing |
| G2-style rating | 4.5/5 | 4.3/5 |
| Main focus | omnichannel customer conversations | ITSM workflows, service requests, and asset-related support |
| Category | smb, mid | itsm, enterprise |
Trengo limitations
- Pricing adds up at scale
- Some integrations less mature than Zendesk
TOPdesk limitations
- Complex setup
- Less known outside Europe
- UI not as modern
Switching from Trengo to TOPdesk or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.