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When to choose Trengo
- True omnichannel: WhatsApp Business, Instagram, voice, email in one inbox
- Strong in European market
- Flowbot automation
Trengo vs Request Tracker
Choosing between Trengo and Request Tracker? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
OmnichannelWhatsAppSocialOpen-sourcePerlLegacy
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When to choose Request Tracker
- Open-source
- Battle-tested enterprise tool
- Highly customizable
Key differences between Trengo and Request Tracker
| Factor | Trengo | Request Tracker |
|---|---|---|
| Best fit | small and mid-sized support teams | IT and internal service teams |
| Starting price | From $15/agent/mo | Free plan / low-cost entry |
| G2-style rating | 4.5/5 | 4/5 |
| Main focus | omnichannel customer conversations | ITSM workflows, service requests, and asset-related support |
| Category | smb, mid | free, itsm |
Trengo limitations
- Pricing adds up at scale
- Some integrations less mature than Zendesk
Request Tracker limitations
- Very dated UI
- Requires Perl knowledge
- Steep setup
Switching from Trengo to Request Tracker or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.