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When to choose Trengo
- True omnichannel: WhatsApp Business, Instagram, voice, email in one inbox
- Strong in European market
- Flowbot automation
Trengo vs eGain
Choosing between Trengo and eGain? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
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When to choose eGain
- Enterprise omnichannel
- Strong knowledge management
- AI-first since late 1990s
Key differences between Trengo and eGain
| Factor | Trengo | eGain |
|---|---|---|
| Best fit | small and mid-sized support teams | enterprise and mid-market teams |
| Starting price | From $15/agent/mo | Custom pricing |
| G2-style rating | 4.5/5 | 4.2/5 |
| Main focus | omnichannel customer conversations | AI-assisted support and automation |
| Category | smb, mid | enterprise |
Trengo limitations
- Pricing adds up at scale
- Some integrations less mature than Zendesk
eGain limitations
- Complex implementation
- Legacy feel
- Not for SMBs
Switching from Trengo to eGain or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.