T
When to choose Trengo
- True omnichannel: WhatsApp Business, Instagram, voice, email in one inbox
- Strong in European market
- Flowbot automation
Trengo vs Deskpro
Choosing between Trengo and Deskpro? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
OmnichannelWhatsAppSocialOn-premiseFlexibleCompliance
D
When to choose Deskpro
- On-premise and cloud options
- Highly flexible
- Good for compliance sectors
Key differences between Trengo and Deskpro
| Factor | Trengo | Deskpro |
|---|---|---|
| Best fit | small and mid-sized support teams | IT and internal service teams |
| Starting price | From $15/agent/mo | From $29/agent/mo |
| G2-style rating | 4.5/5 | 4.3/5 |
| Main focus | omnichannel customer conversations | ITSM workflows, service requests, and asset-related support |
| Category | smb, mid | smb, itsm |
Trengo limitations
- Pricing adds up at scale
- Some integrations less mature than Zendesk
Deskpro limitations
- UI is dated
- Smaller community
- Less AI than modern tools
Switching from Trengo to Deskpro or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.