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When to choose Trengo
- True omnichannel: WhatsApp Business, Instagram, voice, email in one inbox
- Strong in European market
- Flowbot automation
Trengo vs ConnectWise
Choosing between Trengo and ConnectWise? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
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When to choose ConnectWise
- Very comprehensive MSP platform
- Massive ecosystem
- 25k+ customers
- Mature community
Key differences between Trengo and ConnectWise
| Factor | Trengo | ConnectWise |
|---|---|---|
| Best fit | small and mid-sized support teams | IT and internal service teams |
| Starting price | From $15/agent/mo | Custom pricing |
| G2-style rating | 4.5/5 | 4.1/5 |
| Main focus | omnichannel customer conversations | ITSM workflows, service requests, and asset-related support |
| Category | smb, mid | itsm |
Trengo limitations
- Pricing adds up at scale
- Some integrations less mature than Zendesk
ConnectWise limitations
- Complex and expensive
- Notoriously clunky UI
- Steep learning curve
Switching from Trengo to ConnectWise or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.