T
When to choose TOPdesk
- European ITSM leader
- Strong in higher education
- ITIL-compliant
- ESM features
TOPdesk vs Vivantio
Choosing between TOPdesk and Vivantio? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
ITSMEuropeanHigher educationB2BESMITSM
V
When to choose Vivantio
- B2B customer service focus
- Flexible
- ESM capabilities
Key differences between TOPdesk and Vivantio
| Factor | TOPdesk | Vivantio |
|---|---|---|
| Best fit | enterprise and mid-market teams | small and mid-sized support teams |
| Starting price | Custom pricing | From $42/agent/mo |
| G2-style rating | 4.3/5 | 4.3/5 |
| Main focus | ITSM workflows, service requests, and asset-related support | ticket management, collaboration, and support operations |
| Category | itsm, enterprise | mid |
TOPdesk limitations
- Complex setup
- Less known outside Europe
- UI not as modern
Vivantio limitations
- Learning curve
- Less known
- UI is dated
Switching from TOPdesk to Vivantio or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.