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When to choose TOPdesk
- European ITSM leader
- Strong in higher education
- ITIL-compliant
- ESM features
TOPdesk vs Thulium
Choosing between TOPdesk and Thulium? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
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When to choose Thulium
- Omnichannel contact center
- Strong telephony
- Popular in Central/Eastern Europe
Key differences between TOPdesk and Thulium
| Factor | TOPdesk | Thulium |
|---|---|---|
| Best fit | enterprise and mid-market teams | small and mid-sized support teams |
| Starting price | Custom pricing | Custom pricing |
| G2-style rating | 4.3/5 | 4.6/5 |
| Main focus | ITSM workflows, service requests, and asset-related support | ticket management, collaboration, and support operations |
| Category | itsm, enterprise | mid |
TOPdesk limitations
- Complex setup
- Less known outside Europe
- UI not as modern
Thulium limitations
- Limited presence outside CEE
- Less AI than modern tools
Switching from TOPdesk to Thulium or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.