T
When to choose Tidio
- Excellent chatbots
- Very easy ecommerce setup
- Free plan available
Tidio vs Kayako
Choosing between Tidio and Kayako? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
ChatbotE-commerceFree planEmailLive chatLegacy
K
When to choose Kayako
- Unified customer journey
- Good live chat
Key differences between Tidio and Kayako
| Factor | Tidio | Kayako |
|---|---|---|
| Best fit | ecommerce and retail support teams | small and mid-sized support teams |
| Starting price | From $29/agent/mo | From $15/agent/mo |
| G2-style rating | 4.7/5 | 4/5 |
| Main focus | commerce-focused support workflows and order context | AI-assisted support and automation |
| Category | ecom, smb | smb |
Tidio limitations
- Ticketing is secondary to chat
- Not for complex support
Kayako limitations
- Product development has slowed down
- Support can be unresponsive
Switching from Tidio to Kayako or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.