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When to choose Thena
- Slack-first customer support
- Great for B2B SaaS
Thena vs TOPdesk
Choosing between Thena and TOPdesk? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
Slack-firstB2BSaaSITSMEuropeanHigher education
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When to choose TOPdesk
- European ITSM leader
- Strong in higher education
- ITIL-compliant
- ESM features
Key differences between Thena and TOPdesk
| Factor | Thena | TOPdesk |
|---|---|---|
| Best fit | SaaS and product-led support teams | enterprise and mid-market teams |
| Starting price | From $50/agent/mo | Custom pricing |
| G2-style rating | 4.9/5 | 4.3/5 |
| Main focus | ticket management, collaboration, and support operations | ITSM workflows, service requests, and asset-related support |
| Category | saas | itsm, enterprise |
Thena limitations
- Limited traditional channels
TOPdesk limitations
- Complex setup
- Less known outside Europe
- UI not as modern
Switching from Thena to TOPdesk or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.