Thena vs Ivanti

Choosing between Thena and Ivanti? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

Slack-firstB2BSaaSITSMEnterpriseEndpoint

When to choose Thena

  • Slack-first customer support
  • Great for B2B SaaS

When to choose Ivanti

  • Enterprise ITSM
  • Strong endpoint management
  • Good for hybrid IT
  • 40k+ customers

Key differences between Thena and Ivanti

FactorThenaIvanti
Best fitSaaS and product-led support teamsenterprise and mid-market teams
Starting priceFrom $50/agent/moCustom pricing
G2-style rating4.9/54.2/5
Main focusticket management, collaboration, and support operationsITSM workflows, service requests, and asset-related support
Categorysaasitsm, enterprise

Thena limitations

  • Limited traditional channels

Ivanti limitations

  • Complex implementation
  • Legacy feel in some modules
  • Expensive

Switching from Thena to Ivanti or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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