TeamSupport vs TOPdesk

Choosing between TeamSupport and TOPdesk? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

B2BSoftwareCustomer mgmtITSMEuropeanHigher education

When to choose TeamSupport

  • Built specifically for B2B software
  • Excellent customer management
  • Visual support tools

When to choose TOPdesk

  • European ITSM leader
  • Strong in higher education
  • ITIL-compliant
  • ESM features

Key differences between TeamSupport and TOPdesk

FactorTeamSupportTOPdesk
Best fitSaaS and product-led support teamsenterprise and mid-market teams
Starting priceFrom $49/agent/moCustom pricing
G2-style rating4.3/54.3/5
Main focusticket management, collaboration, and support operationsITSM workflows, service requests, and asset-related support
Categorymid, saasitsm, enterprise

TeamSupport limitations

  • Outdated UI
  • Mobile experience is lacking

TOPdesk limitations

  • Complex setup
  • Less known outside Europe
  • UI not as modern

Switching from TeamSupport to TOPdesk or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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