TeamSupport vs Ivanti

Choosing between TeamSupport and Ivanti? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

B2BSoftwareCustomer mgmtITSMEnterpriseEndpoint

When to choose TeamSupport

  • Built specifically for B2B software
  • Excellent customer management
  • Visual support tools

When to choose Ivanti

  • Enterprise ITSM
  • Strong endpoint management
  • Good for hybrid IT
  • 40k+ customers

Key differences between TeamSupport and Ivanti

FactorTeamSupportIvanti
Best fitSaaS and product-led support teamsenterprise and mid-market teams
Starting priceFrom $49/agent/moCustom pricing
G2-style rating4.3/54.2/5
Main focusticket management, collaboration, and support operationsITSM workflows, service requests, and asset-related support
Categorymid, saasitsm, enterprise

TeamSupport limitations

  • Outdated UI
  • Mobile experience is lacking

Ivanti limitations

  • Complex implementation
  • Legacy feel in some modules
  • Expensive

Switching from TeamSupport to Ivanti or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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