T
When to choose Tawk.to
- 100% free forever
- Unlimited agents and chats
- 45+ languages
- 1,500+ integrations
Tawk.to vs Vivantio
Choosing between Tawk.to and Vivantio? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
FreeLive chatMinimalB2BESMITSM
V
When to choose Vivantio
- B2B customer service focus
- Flexible
- ESM capabilities
Key differences between Tawk.to and Vivantio
| Factor | Tawk.to | Vivantio |
|---|---|---|
| Best fit | small teams and budget-conscious organizations | small and mid-sized support teams |
| Starting price | Free plan / low-cost entry | From $42/agent/mo |
| G2-style rating | 4.6/5 | 4.3/5 |
| Main focus | ticket management, collaboration, and support operations | ticket management, collaboration, and support operations |
| Category | free | mid |
Tawk.to limitations
- Revenue model via hired agent services (can feel pushy)
- Basic helpdesk features
- Ads via Chat Page
Vivantio limitations
- Learning curve
- Less known
- UI is dated
Switching from Tawk.to to Vivantio or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.