Tawk.to vs Request Tracker

Choosing between Tawk.to and Request Tracker? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

FreeLive chatMinimalOpen-sourcePerlLegacy

When to choose Tawk.to

  • 100% free forever
  • Unlimited agents and chats
  • 45+ languages
  • 1,500+ integrations

When to choose Request Tracker

  • Open-source
  • Battle-tested enterprise tool
  • Highly customizable

Key differences between Tawk.to and Request Tracker

FactorTawk.toRequest Tracker
Best fitsmall teams and budget-conscious organizationsIT and internal service teams
Starting priceFree plan / low-cost entryFree plan / low-cost entry
G2-style rating4.6/54/5
Main focusticket management, collaboration, and support operationsITSM workflows, service requests, and asset-related support
Categoryfreefree, itsm

Tawk.to limitations

  • Revenue model via hired agent services (can feel pushy)
  • Basic helpdesk features
  • Ads via Chat Page

Request Tracker limitations

  • Very dated UI
  • Requires Perl knowledge
  • Steep setup

Switching from Tawk.to to Request Tracker or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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