Tawk.to vs Ivanti

Choosing between Tawk.to and Ivanti? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

FreeLive chatMinimalITSMEnterpriseEndpoint

When to choose Tawk.to

  • 100% free forever
  • Unlimited agents and chats
  • 45+ languages
  • 1,500+ integrations

When to choose Ivanti

  • Enterprise ITSM
  • Strong endpoint management
  • Good for hybrid IT
  • 40k+ customers

Key differences between Tawk.to and Ivanti

FactorTawk.toIvanti
Best fitsmall teams and budget-conscious organizationsenterprise and mid-market teams
Starting priceFree plan / low-cost entryCustom pricing
G2-style rating4.6/54.2/5
Main focusticket management, collaboration, and support operationsITSM workflows, service requests, and asset-related support
Categoryfreeitsm, enterprise

Tawk.to limitations

  • Revenue model via hired agent services (can feel pushy)
  • Basic helpdesk features
  • Ads via Chat Page

Ivanti limitations

  • Complex implementation
  • Legacy feel in some modules
  • Expensive

Switching from Tawk.to to Ivanti or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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