Tawk.to vs HelpShift

Choosing between Tawk.to and HelpShift? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

FreeLive chatMinimalMobileGamingSDK

When to choose Tawk.to

  • 100% free forever
  • Unlimited agents and chats
  • 45+ languages
  • 1,500+ integrations

When to choose HelpShift

  • In-app support for mobile
  • Strong for gaming
  • SDK-based integration

Key differences between Tawk.to and HelpShift

FactorTawk.toHelpShift
Best fitsmall teams and budget-conscious organizationsSaaS and product-led support teams
Starting priceFree plan / low-cost entryCustom pricing
G2-style rating4.6/54.4/5
Main focusticket management, collaboration, and support operationsticket management, collaboration, and support operations
Categoryfreesaas

Tawk.to limitations

  • Revenue model via hired agent services (can feel pushy)
  • Basic helpdesk features
  • Ads via Chat Page

HelpShift limitations

  • Niche mobile focus
  • Complex SDK integration
  • Not for non-mobile

Switching from Tawk.to to HelpShift or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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