T
When to choose Tawk.to
- 100% free forever
- Unlimited agents and chats
- 45+ languages
- 1,500+ integrations
Tawk.to vs Deskpro
Choosing between Tawk.to and Deskpro? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
FreeLive chatMinimalOn-premiseFlexibleCompliance
D
When to choose Deskpro
- On-premise and cloud options
- Highly flexible
- Good for compliance sectors
Key differences between Tawk.to and Deskpro
| Factor | Tawk.to | Deskpro |
|---|---|---|
| Best fit | small teams and budget-conscious organizations | IT and internal service teams |
| Starting price | Free plan / low-cost entry | From $29/agent/mo |
| G2-style rating | 4.6/5 | 4.3/5 |
| Main focus | ticket management, collaboration, and support operations | ITSM workflows, service requests, and asset-related support |
| Category | free | smb, itsm |
Tawk.to limitations
- Revenue model via hired agent services (can feel pushy)
- Basic helpdesk features
- Ads via Chat Page
Deskpro limitations
- UI is dated
- Smaller community
- Less AI than modern tools
Switching from Tawk.to to Deskpro or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.