S
When to choose Syncro
- Combined PSA and RMM in one flat per-tech price
- Easy onboarding
- Built-in billing and invoicing
Syncro vs Vivantio
Choosing between Syncro and Vivantio? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
MSPPSA+RMMAll-in-oneB2BESMITSM
V
When to choose Vivantio
- B2B customer service focus
- Flexible
- ESM capabilities
Key differences between Syncro and Vivantio
| Factor | Syncro | Vivantio |
|---|---|---|
| Best fit | IT and internal service teams | small and mid-sized support teams |
| Starting price | From $129/agent/mo | From $42/agent/mo |
| G2-style rating | 4.6/5 | 4.3/5 |
| Main focus | ITSM workflows, service requests, and asset-related support | ticket management, collaboration, and support operations |
| Category | itsm | mid |
Syncro limitations
- UI can feel cluttered
- Third-party app catalog smaller than NinjaOne
- Less mature than legacy PSAs
Vivantio limitations
- Learning curve
- Less known
- UI is dated
Switching from Syncro to Vivantio or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.