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When to choose Syncro
- Combined PSA and RMM in one flat per-tech price
- Easy onboarding
- Built-in billing and invoicing
Syncro vs TOPdesk
Choosing between Syncro and TOPdesk? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
MSPPSA+RMMAll-in-oneITSMEuropeanHigher education
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When to choose TOPdesk
- European ITSM leader
- Strong in higher education
- ITIL-compliant
- ESM features
Key differences between Syncro and TOPdesk
| Factor | Syncro | TOPdesk |
|---|---|---|
| Best fit | IT and internal service teams | enterprise and mid-market teams |
| Starting price | From $129/agent/mo | Custom pricing |
| G2-style rating | 4.6/5 | 4.3/5 |
| Main focus | ITSM workflows, service requests, and asset-related support | ITSM workflows, service requests, and asset-related support |
| Category | itsm | itsm, enterprise |
Syncro limitations
- UI can feel cluttered
- Third-party app catalog smaller than NinjaOne
- Less mature than legacy PSAs
TOPdesk limitations
- Complex setup
- Less known outside Europe
- UI not as modern
Switching from Syncro to TOPdesk or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.