S
When to choose Syncro
- Combined PSA and RMM in one flat per-tech price
- Easy onboarding
- Built-in billing and invoicing
Syncro vs SherpaDesk
Choosing between Syncro and SherpaDesk? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
MSPPSA+RMMAll-in-oneFree tierTime trackingInvoicing
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When to choose SherpaDesk
- Free for 1 tech
- Good time tracking and invoicing
- Simple
Key differences between Syncro and SherpaDesk
| Factor | Syncro | SherpaDesk |
|---|---|---|
| Best fit | IT and internal service teams | IT and internal service teams |
| Starting price | From $129/agent/mo | Free plan / low-cost entry |
| G2-style rating | 4.6/5 | 4.6/5 |
| Main focus | ITSM workflows, service requests, and asset-related support | ITSM workflows, service requests, and asset-related support |
| Category | itsm | free, itsm |
Syncro limitations
- UI can feel cluttered
- Third-party app catalog smaller than NinjaOne
- Less mature than legacy PSAs
SherpaDesk limitations
- Dated UI
- Limited advanced features
Switching from Syncro to SherpaDesk or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.