Syncro vs Request Tracker

Choosing between Syncro and Request Tracker? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

MSPPSA+RMMAll-in-oneOpen-sourcePerlLegacy

When to choose Syncro

  • Combined PSA and RMM in one flat per-tech price
  • Easy onboarding
  • Built-in billing and invoicing

When to choose Request Tracker

  • Open-source
  • Battle-tested enterprise tool
  • Highly customizable

Key differences between Syncro and Request Tracker

FactorSyncroRequest Tracker
Best fitIT and internal service teamsIT and internal service teams
Starting priceFrom $129/agent/moFree plan / low-cost entry
G2-style rating4.6/54/5
Main focusITSM workflows, service requests, and asset-related supportITSM workflows, service requests, and asset-related support
Categoryitsmfree, itsm

Syncro limitations

  • UI can feel cluttered
  • Third-party app catalog smaller than NinjaOne
  • Less mature than legacy PSAs

Request Tracker limitations

  • Very dated UI
  • Requires Perl knowledge
  • Steep setup

Switching from Syncro to Request Tracker or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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