Syncro vs Plain

Choosing between Syncro and Plain? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

MSPPSA+RMMAll-in-oneAPI-firstDeveloperModern

When to choose Syncro

  • Combined PSA and RMM in one flat per-tech price
  • Easy onboarding
  • Built-in billing and invoicing

When to choose Plain

  • API-first support
  • Built for developers
  • Modern architecture
  • 4.9 on G2

Key differences between Syncro and Plain

FactorSyncroPlain
Best fitIT and internal service teamsSaaS and product-led support teams
Starting priceFrom $129/agent/moCustom pricing
G2-style rating4.6/54.9/5
Main focusITSM workflows, service requests, and asset-related supportticket management, collaboration, and support operations
Categoryitsmsaas

Syncro limitations

  • UI can feel cluttered
  • Third-party app catalog smaller than NinjaOne
  • Less mature than legacy PSAs

Plain limitations

  • Developer-focused - not for non-technical teams
  • Very new

Switching from Syncro to Plain or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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