S
When to choose Syncro
- Combined PSA and RMM in one flat per-tech price
- Easy onboarding
- Built-in billing and invoicing
Syncro vs NinjaOne
Choosing between Syncro and NinjaOne? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
MSPPSA+RMMAll-in-oneRMMMSPEndpoint
N
When to choose NinjaOne
- Top-rated RMM on G2 (4.8)
- Excellent endpoint management
- Great UI
- 17k+ customers
Key differences between Syncro and NinjaOne
| Factor | Syncro | NinjaOne |
|---|---|---|
| Best fit | IT and internal service teams | IT and internal service teams |
| Starting price | From $129/agent/mo | Custom pricing |
| G2-style rating | 4.6/5 | 4.8/5 |
| Main focus | ITSM workflows, service requests, and asset-related support | ITSM workflows, service requests, and asset-related support |
| Category | itsm | itsm |
Syncro limitations
- UI can feel cluttered
- Third-party app catalog smaller than NinjaOne
- Less mature than legacy PSAs
NinjaOne limitations
- Ticketing is basic
- Not a full helpdesk
- Best with a PSA add-on
Switching from Syncro to NinjaOne or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.