Syncro vs Ivanti

Choosing between Syncro and Ivanti? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

MSPPSA+RMMAll-in-oneITSMEnterpriseEndpoint

When to choose Syncro

  • Combined PSA and RMM in one flat per-tech price
  • Easy onboarding
  • Built-in billing and invoicing

When to choose Ivanti

  • Enterprise ITSM
  • Strong endpoint management
  • Good for hybrid IT
  • 40k+ customers

Key differences between Syncro and Ivanti

FactorSyncroIvanti
Best fitIT and internal service teamsenterprise and mid-market teams
Starting priceFrom $129/agent/moCustom pricing
G2-style rating4.6/54.2/5
Main focusITSM workflows, service requests, and asset-related supportITSM workflows, service requests, and asset-related support
Categoryitsmitsm, enterprise

Syncro limitations

  • UI can feel cluttered
  • Third-party app catalog smaller than NinjaOne
  • Less mature than legacy PSAs

Ivanti limitations

  • Complex implementation
  • Legacy feel in some modules
  • Expensive

Switching from Syncro to Ivanti or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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