Syncro vs eGain

Choosing between Syncro and eGain? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

MSPPSA+RMMAll-in-oneEnterpriseAIOmnichannel

When to choose Syncro

  • Combined PSA and RMM in one flat per-tech price
  • Easy onboarding
  • Built-in billing and invoicing

When to choose eGain

  • Enterprise omnichannel
  • Strong knowledge management
  • AI-first since late 1990s

Key differences between Syncro and eGain

FactorSyncroeGain
Best fitIT and internal service teamsenterprise and mid-market teams
Starting priceFrom $129/agent/moCustom pricing
G2-style rating4.6/54.2/5
Main focusITSM workflows, service requests, and asset-related supportAI-assisted support and automation
Categoryitsmenterprise

Syncro limitations

  • UI can feel cluttered
  • Third-party app catalog smaller than NinjaOne
  • Less mature than legacy PSAs

eGain limitations

  • Complex implementation
  • Legacy feel
  • Not for SMBs

Switching from Syncro to eGain or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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