S
When to choose Syncro
- Combined PSA and RMM in one flat per-tech price
- Easy onboarding
- Built-in billing and invoicing
Syncro vs ConnectWise
Choosing between Syncro and ConnectWise? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
MSPPSA+RMMAll-in-oneMSPPSA+RMMLegacy
C
When to choose ConnectWise
- Very comprehensive MSP platform
- Massive ecosystem
- 25k+ customers
- Mature community
Key differences between Syncro and ConnectWise
| Factor | Syncro | ConnectWise |
|---|---|---|
| Best fit | IT and internal service teams | IT and internal service teams |
| Starting price | From $129/agent/mo | Custom pricing |
| G2-style rating | 4.6/5 | 4.1/5 |
| Main focus | ITSM workflows, service requests, and asset-related support | ITSM workflows, service requests, and asset-related support |
| Category | itsm | itsm |
Syncro limitations
- UI can feel cluttered
- Third-party app catalog smaller than NinjaOne
- Less mature than legacy PSAs
ConnectWise limitations
- Complex and expensive
- Notoriously clunky UI
- Steep learning curve
Switching from Syncro to ConnectWise or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.