SupportBee vs Vivantio

Choosing between SupportBee and Vivantio? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

SimpleEmailShared inboxB2BESMITSM

When to choose SupportBee

  • Simple shared inbox
  • Clean email interface
  • Affordable

When to choose Vivantio

  • B2B customer service focus
  • Flexible
  • ESM capabilities

Key differences between SupportBee and Vivantio

FactorSupportBeeVivantio
Best fitsmall and mid-sized support teamssmall and mid-sized support teams
Starting priceFrom $13/agent/moFrom $42/agent/mo
G2-style rating4.3/54.3/5
Main focusAI-assisted support and automationticket management, collaboration, and support operations
Categorysmbmid

SupportBee limitations

  • Very basic - minimal automation
  • Limited reporting
  • No chat

Vivantio limitations

  • Learning curve
  • Less known
  • UI is dated

Switching from SupportBee to Vivantio or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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