Spiceworks vs Vivantio

Choosing between Spiceworks and Vivantio? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

FreeIT communityAd-supportedB2BESMITSM

When to choose Spiceworks

  • 100% Free
  • Ad-supported
  • Great IT community

When to choose Vivantio

  • B2B customer service focus
  • Flexible
  • ESM capabilities

Key differences between Spiceworks and Vivantio

FactorSpiceworksVivantio
Best fitIT and internal service teamssmall and mid-sized support teams
Starting priceFree plan / low-cost entryFrom $42/agent/mo
G2-style rating4.3/54.3/5
Main focusITSM workflows, service requests, and asset-related supportticket management, collaboration, and support operations
Categoryfree, itsmmid

Spiceworks limitations

  • Ads can be annoying
  • Limited advanced features
  • Basic reporting

Vivantio limitations

  • Learning curve
  • Less known
  • UI is dated

Switching from Spiceworks to Vivantio or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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