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When to choose Spiceworks
- 100% Free
- Ad-supported
- Great IT community
Spiceworks vs SherpaDesk
Choosing between Spiceworks and SherpaDesk? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
FreeIT communityAd-supportedFree tierTime trackingInvoicing
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When to choose SherpaDesk
- Free for 1 tech
- Good time tracking and invoicing
- Simple
Key differences between Spiceworks and SherpaDesk
| Factor | Spiceworks | SherpaDesk |
|---|---|---|
| Best fit | IT and internal service teams | IT and internal service teams |
| Starting price | Free plan / low-cost entry | Free plan / low-cost entry |
| G2-style rating | 4.3/5 | 4.6/5 |
| Main focus | ITSM workflows, service requests, and asset-related support | ITSM workflows, service requests, and asset-related support |
| Category | free, itsm | free, itsm |
Spiceworks limitations
- Ads can be annoying
- Limited advanced features
- Basic reporting
SherpaDesk limitations
- Dated UI
- Limited advanced features
Switching from Spiceworks to SherpaDesk or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.