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When to choose Spiceworks
- 100% Free
- Ad-supported
- Great IT community
Spiceworks vs Request Tracker
Choosing between Spiceworks and Request Tracker? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
FreeIT communityAd-supportedOpen-sourcePerlLegacy
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When to choose Request Tracker
- Open-source
- Battle-tested enterprise tool
- Highly customizable
Key differences between Spiceworks and Request Tracker
| Factor | Spiceworks | Request Tracker |
|---|---|---|
| Best fit | IT and internal service teams | IT and internal service teams |
| Starting price | Free plan / low-cost entry | Free plan / low-cost entry |
| G2-style rating | 4.3/5 | 4/5 |
| Main focus | ITSM workflows, service requests, and asset-related support | ITSM workflows, service requests, and asset-related support |
| Category | free, itsm | free, itsm |
Spiceworks limitations
- Ads can be annoying
- Limited advanced features
- Basic reporting
Request Tracker limitations
- Very dated UI
- Requires Perl knowledge
- Steep setup
Switching from Spiceworks to Request Tracker or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.