Spiceworks vs osTicket

Choosing between Spiceworks and osTicket? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

FreeIT communityAd-supportedOpen-sourceFreePHP

When to choose Spiceworks

  • 100% Free
  • Ad-supported
  • Great IT community

When to choose osTicket

  • Open-source
  • Highly customizable
  • Free

Key differences between Spiceworks and osTicket

FactorSpiceworksosTicket
Best fitIT and internal service teamssmall teams and budget-conscious organizations
Starting priceFree plan / low-cost entryFree plan / low-cost entry
G2-style rating4.3/54.1/5
Main focusITSM workflows, service requests, and asset-related supportticket management, collaboration, and support operations
Categoryfree, itsmfree

Spiceworks limitations

  • Ads can be annoying
  • Limited advanced features
  • Basic reporting

osTicket limitations

  • Very outdated UI
  • Requires PHP/MySQL knowledge

Switching from Spiceworks to osTicket or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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