Spiceworks vs DevRev

Choosing between Spiceworks and DevRev? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

FreeIT communityAd-supportedDev-firstProductModern

When to choose Spiceworks

  • 100% Free
  • Ad-supported
  • Great IT community

When to choose DevRev

  • Combines CRM, support and product development
  • Modern architecture
  • Built for dev teams

Key differences between Spiceworks and DevRev

FactorSpiceworksDevRev
Best fitIT and internal service teamsSaaS and product-led support teams
Starting priceFree plan / low-cost entryCustom pricing
G2-style rating4.3/54.6/5
Main focusITSM workflows, service requests, and asset-related supportticket management, collaboration, and support operations
Categoryfree, itsmsaas

Spiceworks limitations

  • Ads can be annoying
  • Limited advanced features
  • Basic reporting

DevRev limitations

  • Very new
  • Not a traditional helpdesk
  • Niche focus

Switching from Spiceworks to DevRev or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

Related comparisons

Spiceworks vs ZendeskDevRev vs ZendeskSpiceworks vs FreshdeskDevRev vs FreshdeskSpiceworks vs IntercomDevRev vs IntercomSpiceworks vs Help ScoutDevRev vs Help Scout

Popular comparisons

Zendesk vs FreshdeskZendesk vs IntercomFreshdesk vs Help ScoutJira Service Management vs ZendeskSalesforce Service Cloud vs ZendeskGorgias vs Zendesk