Spiceworks vs ConnectWise

Choosing between Spiceworks and ConnectWise? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

FreeIT communityAd-supportedMSPPSA+RMMLegacy

When to choose Spiceworks

  • 100% Free
  • Ad-supported
  • Great IT community

When to choose ConnectWise

  • Very comprehensive MSP platform
  • Massive ecosystem
  • 25k+ customers
  • Mature community

Key differences between Spiceworks and ConnectWise

FactorSpiceworksConnectWise
Best fitIT and internal service teamsIT and internal service teams
Starting priceFree plan / low-cost entryCustom pricing
G2-style rating4.3/54.1/5
Main focusITSM workflows, service requests, and asset-related supportITSM workflows, service requests, and asset-related support
Categoryfree, itsmitsm

Spiceworks limitations

  • Ads can be annoying
  • Limited advanced features
  • Basic reporting

ConnectWise limitations

  • Complex and expensive
  • Notoriously clunky UI
  • Steep learning curve

Switching from Spiceworks to ConnectWise or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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