Spiceworks vs Atera

Choosing between Spiceworks and Atera? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

FreeIT communityAd-supportedMSPRMMPer technician

When to choose Spiceworks

  • 100% Free
  • Ad-supported
  • Great IT community

When to choose Atera

  • Pricing per technician (unlimited devices)
  • All-in-one RMM+PSA

Key differences between Spiceworks and Atera

FactorSpiceworksAtera
Best fitIT and internal service teamsIT and internal service teams
Starting priceFree plan / low-cost entryFrom $99/agent/mo
G2-style rating4.3/54.6/5
Main focusITSM workflows, service requests, and asset-related supportITSM workflows, service requests, and asset-related support
Categoryfree, itsmitsm

Spiceworks limitations

  • Ads can be annoying
  • Limited advanced features
  • Basic reporting

Atera limitations

  • Ticketing is basic compared to PSA leaders

Switching from Spiceworks to Atera or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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