S
When to choose SolarWinds Service Desk
- Strong IT asset management
- ITIL ready
SolarWinds Service Desk vs Vivantio
Choosing between SolarWinds Service Desk and Vivantio? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
ITSMAsset mgmtITILB2BESMITSM
V
When to choose Vivantio
- B2B customer service focus
- Flexible
- ESM capabilities
Key differences between SolarWinds Service Desk and Vivantio
| Factor | SolarWinds Service Desk | Vivantio |
|---|---|---|
| Best fit | IT and internal service teams | small and mid-sized support teams |
| Starting price | From $39/agent/mo | From $42/agent/mo |
| G2-style rating | 4.3/5 | 4.3/5 |
| Main focus | ITSM workflows, service requests, and asset-related support | ticket management, collaboration, and support operations |
| Category | itsm | mid |
SolarWinds Service Desk limitations
- Interface can be clunky
- Setup takes time
Vivantio limitations
- Learning curve
- Less known
- UI is dated
Switching from SolarWinds Service Desk to Vivantio or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.