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When to choose SolarWinds Service Desk
- Strong IT asset management
- ITIL ready
SolarWinds Service Desk vs TOPdesk
Choosing between SolarWinds Service Desk and TOPdesk? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
ITSMAsset mgmtITILITSMEuropeanHigher education
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When to choose TOPdesk
- European ITSM leader
- Strong in higher education
- ITIL-compliant
- ESM features
Key differences between SolarWinds Service Desk and TOPdesk
| Factor | SolarWinds Service Desk | TOPdesk |
|---|---|---|
| Best fit | IT and internal service teams | enterprise and mid-market teams |
| Starting price | From $39/agent/mo | Custom pricing |
| G2-style rating | 4.3/5 | 4.3/5 |
| Main focus | ITSM workflows, service requests, and asset-related support | ITSM workflows, service requests, and asset-related support |
| Category | itsm | itsm, enterprise |
SolarWinds Service Desk limitations
- Interface can be clunky
- Setup takes time
TOPdesk limitations
- Complex setup
- Less known outside Europe
- UI not as modern
Switching from SolarWinds Service Desk to TOPdesk or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.