SolarWinds Service Desk vs Thena

Choosing between SolarWinds Service Desk and Thena? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

ITSMAsset mgmtITILSlack-firstB2BSaaS

When to choose SolarWinds Service Desk

  • Strong IT asset management
  • ITIL ready

When to choose Thena

  • Slack-first customer support
  • Great for B2B SaaS

Key differences between SolarWinds Service Desk and Thena

FactorSolarWinds Service DeskThena
Best fitIT and internal service teamsSaaS and product-led support teams
Starting priceFrom $39/agent/moFrom $50/agent/mo
G2-style rating4.3/54.9/5
Main focusITSM workflows, service requests, and asset-related supportticket management, collaboration, and support operations
Categoryitsmsaas

SolarWinds Service Desk limitations

  • Interface can be clunky
  • Setup takes time

Thena limitations

  • Limited traditional channels

Switching from SolarWinds Service Desk to Thena or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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