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When to choose SolarWinds Service Desk
- Strong IT asset management
- ITIL ready
SolarWinds Service Desk vs Syncro
Choosing between SolarWinds Service Desk and Syncro? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
ITSMAsset mgmtITILMSPPSA+RMMAll-in-one
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When to choose Syncro
- Combined PSA and RMM in one flat per-tech price
- Easy onboarding
- Built-in billing and invoicing
Key differences between SolarWinds Service Desk and Syncro
| Factor | SolarWinds Service Desk | Syncro |
|---|---|---|
| Best fit | IT and internal service teams | IT and internal service teams |
| Starting price | From $39/agent/mo | From $129/agent/mo |
| G2-style rating | 4.3/5 | 4.6/5 |
| Main focus | ITSM workflows, service requests, and asset-related support | ITSM workflows, service requests, and asset-related support |
| Category | itsm | itsm |
SolarWinds Service Desk limitations
- Interface can be clunky
- Setup takes time
Syncro limitations
- UI can feel cluttered
- Third-party app catalog smaller than NinjaOne
- Less mature than legacy PSAs
Switching from SolarWinds Service Desk to Syncro or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.