SolarWinds Service Desk vs Spiceworks

Choosing between SolarWinds Service Desk and Spiceworks? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

ITSMAsset mgmtITILFreeIT communityAd-supported

When to choose SolarWinds Service Desk

  • Strong IT asset management
  • ITIL ready

When to choose Spiceworks

  • 100% Free
  • Ad-supported
  • Great IT community

Key differences between SolarWinds Service Desk and Spiceworks

FactorSolarWinds Service DeskSpiceworks
Best fitIT and internal service teamsIT and internal service teams
Starting priceFrom $39/agent/moFree plan / low-cost entry
G2-style rating4.3/54.3/5
Main focusITSM workflows, service requests, and asset-related supportITSM workflows, service requests, and asset-related support
Categoryitsmfree, itsm

SolarWinds Service Desk limitations

  • Interface can be clunky
  • Setup takes time

Spiceworks limitations

  • Ads can be annoying
  • Limited advanced features
  • Basic reporting

Switching from SolarWinds Service Desk to Spiceworks or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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